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Responsible Gaming

At BetOnline, we want you to enjoy gambling responsibly. Betting can be fun, exciting, and enhance your enjoyment of sporting events. Casino and poker games offer hours of entertainment, testing your luck and skill. However, we recognise that gambling can become problematic for some individuals and may affect financial stability and personal relationships.

Understanding Problem Gambling

It is important to be aware of the signs that gambling may be becoming a problem. Ask yourself the following questions:

  • Do you gamble to escape from a boring or unhappy life?
  • When you run out of money while gambling, do you feel lost and in despair, needing to gamble again as soon as possible?
  • Do you gamble until your last dollar is gone, even the fare home or the cost of a cup of coffee?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have you lost interest in your family, friends or hobbies because of your gambling?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or feel that you are likely to harm yourself because of your gambling?

If you answered yes to one or more of these questions, you may have a gambling problem and should consider seeking help.

Support Options

If you are concerned that gambling may have taken over your life or someone else’s, there is help available. We advise that you consider assistance from recognised organisations offering free and independent advice:

These organisations provide global services, offering free practical advice and emotional support to anyone affected by problem gambling. They have email and live chat support available 24/7.

Limits and Account Restrictions

We understand that personal and financial circumstances can change. There may be times when it is sensible to take a break from gambling. BetOnline provides several tools to help you manage your gambling activity:

Time-Out Account Closure

If you want to take a break, you can request a time-out for a fixed period of 1 week, 1 month, 3 months, or 6 months. During this time, your account will be inaccessible—you will not be able to log in, place bets, or use the account in any way.

Time-outs are irrevocable for the selected duration to ensure commitment to the break. Once the period ends, you can regain access by logging in without needing to contact us. Requests for time-outs longer than 6 months are not supported.

How to Request a Time-Out

  1. Contact Player Services via chat or support channels.
  2. Specify your desired time-out duration.
  3. Confirm the terms and restrictions.
  4. Verify your account details if requested.

The time-out will take effect immediately after processing.

Frequently Asked Questions about Time-Out

  • Can I request a time-out on multiple accounts simultaneously? No, time-outs apply to each account individually.
  • What happens if I try to access my account during the time-out? Access will be denied until the time-out period ends.
  • Can I extend my time-out? Yes, you can request another time-out after the current one ends.
  • Why can’t a time-out be ended early? To comply with account restriction policies and ensure the break is effective.

Regular Account Closure

This is an indefinite suspension of your account. You can reopen it at any time by contacting us. It is suitable if you want to take a break but plan to return later.

Self-Exclusion

If you believe your gambling is problematic, you can self-exclude by contacting our Player Services team. This option permanently closes your account on the selected site and is irreversible. You will also stop receiving marketing materials from us. Any unsettled bets will be settled, and you can withdraw winnings but not use them for further betting.

Self-exclusion applies only to the site you choose. To self-exclude from other sites, you must contact Player Services at each site.

Age Restrictions

BetOnline enforces strict age restrictions to ensure only individuals of legal gambling age can access our services. It is your responsibility to comply with these laws. We use verification procedures to confirm your age and identity.

Safety and Privacy

Your information is confidential and protected according to our privacy policy and terms and conditions. Access to your account is secured by your unique password, and we monitor accounts to prevent unauthorised access.

If your account balance remains unused for 12 months, any outstanding funds are removed from the account but can be reinstated or paid out upon request. Poker players may be required to pass additional security checks to access dormant accounts.

Contact Us

Your wellbeing is our utmost priority. If you require more information or support regarding responsible gaming, please contact one of our experienced Customer Service Agents via chat or support channels.